Title VI Notice

MetroLink operates public transit services without regard to race, color, or national origin. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with MetroLink Tulsa.

For more information on MetroLink's Civil Rights Program, and the procedures to file a complaint, contact (918) 982-6882 (TTD: 711); email: hrhotline@metrolinkok.org or visit us at 319 S. Denver Avenue.

A complainant may file a complaint directly with the Federal Transit Administration by submitting the complaint by mail to:

Office of Civil Rights

Attention Title VI Program Coordinator East Building, 5th Floor TCR

1200 New Jersey Ave.

Washington, DC 20590

Need this information in another language? Call (918) 982-6882 (TDD: 711).

Español: Por favor llame al (918) 982-6882 (TDD: 711) Tiếng Việt: Nếu cần thông tin bằng ngôn ngữ khác, liên hệ (918) 982-6882 中文: 如果需要其他语言的信息，请联系 (918) 982-6882

Title VI Complaint Process

MetroLink Tulsa is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination under any program or activity on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964.

Any person who believes they have been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with MetroLink Tulsa.

How to File A Title VI Complaint

A complaint must be filed within 180 days of the alleged discriminatory act.

Complaints may be submitted through any of the following methods:

Online: https//go.elerts.com/metrolinktulsa
Email: hrhotline@metrolinkok.org
Phone: (918) 982-6882 TDD: 711
Mail: MetroLink Tulsa

Attention: Civil Rights Officer

510 S. Rockford Ave., Tulsa, OK 74120

Complaint Information

The complaint should include the following information:

Your name, address, and telephone number
Date, time, and location of the alleged discrimination
Service type (Fixed Route, Link Assist, Microlink) route number, bus number, or operator name (if known) • Detailed description of the incident
Names and contact information of witnesses, if applicable
Any supporting documentation

Investigation Process

Upon receipt of a complaint, MetroLink will review the complaint to determine whether it has jurisdiction and whether additional information is needed.

The complainant will receive written acknowledgment of the complaint within 7-10 business days of receipt.

MetroLink will investigate the complaint and issue a written response to the complainant within sixty (60) calendar days of receiving all necessary information. If additional time is required, the complainant will be notified of the reason for the delay and the anticipated completion date.

Right To File With Other Agencies

A complainant may file a Title VI complaint directly with the Federal Transit Administration (FTA) at:

Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator 1200 New Jersey Avenue, SE Washington, DC 20590

MetroLink maintains complaint records and investigation files in accordance with Federal Transit Administration requirements.

Have More Questions?

Contact our Civil Rights Officer at 510 S. Rockford Ave., Tulsa, OK 74120.

Complaint Form