Code of Conduct

Rules of the Road

To ensure that our customers have a safe and enjoyable ride, the Coach Operator or other MetroLink Tulsa Staff will enforce the rules outlined here on MetroLink Tulsa’s properties, which include buses, bus shelters, bus stops, Denver Avenue Station, Midtown Memorial Station, and MetroLink offices. By violating any of these policies you may be suspended from MetroLink Tulsa services and facilities.

Policies updated 1/6/2025

Policies & Procedures Download

Pets must be in a carrier, except for certified service animals.
Boarding with an uncontrolled or aggressive animal that can pose as a safety threat to patrons or MetroLink staff is prohibited.
Owners must clean up after pet at or in MetroLink transit vehicles, facilities, and/or properties.

Use of media players without headphones or at disruptive volumes is prohibited.

Battery-powered foldable bikes and scooters are permitted on MetroLink vehicles. They must be folded, safely secured, never block aisles, doors, or emergency exit windows.
Roller skating/blading, skateboarding, cycling, or using a scooter (not including those designed for mobility) at any MetroLink facility or property prohibited.

Children must NOT remain in strollers on the bus; strollers must be folded and stored.
Children under 12 must be accompanied by an adult or someone 16 years or older.

Appropriate attire must be worn at all times.
Removing clothing in public is prohibited.
Indecent exposure is prohibited.

No eating. Drinks are allowed only in sealed or resealable containers.

Tampering with emergency exits, devices, or equipment is strictly prohibited unless in an emergency.

Refusal to leave MetroLink property or comply with MetroLink or law enforcement personnel is prohibited.
All riders must abide by any State and or Federal law while in or on MetroLink transit vehicles, facilities, and/or properties

Refusal to pay fare or misuse of fare media is prohibited.
Use of counterfeit or stolen money, MetroLink ID, or fare media, or the unauthorized resale of MetroLink fare media or an MetroLink ID is prohibited.

No firearms, weapons, or fireworks of any kind are allowed, except:
- A pistol or handgun carried in compliance with the Oklahoma Self-Defense Act. A rifle or shotgun not loaded in the clip, magazine, or chamber and transported in a case per the Oklahoma Firearms Act of 1971.
Unholstering a firearm is strictly prohibited.

Urinating, defecating, or intentionally spitting on MetroLink vehicles, facilities, or properties is prohibited, except in designated restrooms.

No vulgar, indecent, profane, or boisterous language or behavior that provokes disturbances.
Engaging in or soliciting sexual activity on MetroLink vehicles or properties is prohibited.

MetroLink Tulsa is not responsible for lost or stolen items, however, we do the best we can to ensure customers do get items left behind on any service back to the customer.
MetroLink Tulsa, MicroLink and LinkAssist lost and found items will be processed and/or discarded from Denver Avenue Station.
Items lost on Friday, Saturday, and/or Sunday will not be available for customer service to find until Monday afternoon.
Found items will not be transported to Denver Avenue Station until after 2 p.m. the following business day.
If an item is lost on a day that falls on an observed holiday, then the items will not be delivered until the next business day.
All items are held for seven (7) consecutive days from the date they are found by the transit provider.
Customers who are searching for an item may call our Customer Service line at 918-982-6882 before heading to station to ensure their item(s) is at the station.
All perishable food items and soiled items that are emanating an odor will be disposed of immediately.
Personal documents such as ID/Credit/Social Security cards, Driver’s Licenses, etc. will be shredded after the 7 day waiting period. MTTA does its best to send driver licenses back to the address on the ID. Items of no apparent value or use will be discarded.
Items of no apparent value or use will be discarded.
Items in good condition will be donated to a charitable organization.

No fighting, throwing objects, pushing, rough behavior, or loud, disruptive behavior.
Actions that may create or provoke a reaction of fear or violence, including harassment, physical violence, intimidation, or threatening behavior toward customers or MetroLink employees are not tolerated.
Hanging or swinging from stanchions or placing feet/shoes on seats, walls, or furnishings is prohibited.
Hanging hands, arms, or legs outside a MetroLink transit vehicle is prohibited.

Riders must present valid identification when requested by MetroLink personnel for certain fare verification purposes.

MetroLink does not issue refunds for any purchases.

No possession of flammable liquids, explosive materials, or toxic substances.
Possession of lawn or yard equipment, exposed fishing hooks, sharp objects, or hazardous materials is prohibited.
Transporting large items that block doorways, aisles, or passenger ways is prohibited. Items must be able to fit in passengers lap.

No smoking, vaping, or using tobacco or marijuana products.
Possession or consumption of open alcoholic beverages is prohibited.
Being visibly intoxicated or under the influence of narcotics is prohibited.
Possession, sale, or intent to sell controlled substances is strictly prohibited.
Intentionally lighting a lighter, match, torch, or carrying a lit cigarette, cigar, or other smoke- producing material while in or on any MetroLink transit vehicle, facility, and/or property is prohibited.

Panhandling, loitering, canvassing, soliciting, or unauthorized material distribution is prohibited.
Passengers must have a destination when boarding.

Do not stand in front of the yellow standee line while the vehicle is in motion.
Do not distract the driver while operating the vehicle.
Items that block doorways, seats, or aisles, including bulky strollers or packages, are not permitted.
Hanging or swinging from stanchions or placing feet or shoes on seats, walls, or furnishings in or at any MetroLink transit vehicle, facility, or property prohibited.
Hanging hands, arms, legs outside of an MetroLink transit vehicle prohibited.
Passengers are required to allow operator to secure mobility device, or refusal to use appropriate safety restraints (seatbelts/Posey straps on LinkAssist buses).

Entering restricted areas is prohibited.

Defacing, damaging, or destroying MetroLink property will lead to legal prosecution.

GoPass Terms & Conditions

Safety & Security

At MetroLink Tulsa, safety is a top priority. All vehicles, and both stations are equipped with continuously operating cameras and audio recorders, supported by an on-site security team to help ensure a safe and secure transit experience for everyone.

MetroLink Tulsa is proud to partner with Youth Services of Tulsa in the Safe Place program, which provides immediate help and safety for young people in crisis. If a child or teen feels unsafe, lost, or in danger, they can approach any MetroLink fixed-route bus operator and simply say they need help our team will contact Youth Services and ensure the rider is safely connected to the support they need.

Youth Services of Tulsa

We are proud to work with Youth Services of Tulsa to help kids in trouble find a place where they feel safe and can get access to the services they need.

Be involved in a lifesaving partnership: transit employees and passengers.

As a resource, transit employees provide a wealth of specialized knowledge and on-the-job experience. Likewise, transit passengers contribute to the security equation by providing thousands of extra eyes and ears capable of identifying possible life-threatening situations.

When transit employees and transit passengers pool these resources, the result is a highly effective first line of defense against a potential natural or man-made disaster. So, please make a commitment to becoming an alert, informed, prepared and involved member of this employee-passenger partnership.

Rest assured, your efforts will go a long way toward enhancing the safety and security of our transit system.

Be informed and have a transit plan of action.

Familiarize yourself with station entrances
Remain calm and listen for station or bus announcements
Follow transit authority instructions in a speedy but orderly fashion
Do not block bus doors from closing
Assist fellow passengers and follow the Golden Rule: Watch out for the safety of others just as you would have them watch out for your safety

Be on alert for suspicious packages – If you spot an unattended package, look for the following:

Placement in an out-of-the-way location.
Individuals in the act of abandoning the package and hastily departing the area.
Unusual attached batteries, wires, tanks, bottles or bags that might contain chemicals.
An attached message.
A suspicious cloud, mist, gas, vapor, odor or seeping fluid.
Nearby individuals showing signs of illness or distress.
In the event of a suspicious package, do not use a cellular phone until you are a safe distance away!

Be on the alert for suspicious behavior – If you spot any suspicious individuals engaged in questionable activity, look for the following:

Visible signs of nervousness.
Excessive sweating.
Sprayer bottles or aerosol canisters.
Inappropriate clothing that is excessively baggy or too heavy in warm weather.
Do not confront suspicious individuals.
Contact a transit employee or the police immediately.

Report suspicious activity by clicking here

Be prepared for any situation:

Create an advanced plan for maintaining contact with family members if separated as a result of an emergency.
Create an advanced plan for maintaining contact with close friends and colleagues during an extended emergency period.
Keep a record of all contact and emergency information and update it regularly as needed.
Select a location outside your home as a family meeting point should your home need to be evacuated.
Identify alternate routes and means of reaching your meeting point in the event your main route is impassable.
Keep a local map handy for reference.
Make sure your emergency information and contact numbers are with you at all times.

Prepare a quick emergency reference card by writing down the following information.

Keep this information with you at all times:

Your Home or cell phone number and any additional phone numbers.
Your family’s address and phone numbers.
An out-of-town relative or other contact’s name, address, and phone numbers.

If you’re in danger, feel unsafe, or are a victim of human trafficking, you are not alone, and help is available. All MetroLink Tulsa fixed-route buses are Safe Place locations. Just tell the driver you need help, and they will contact someone who can get you to safety.

You can also call or text the National Human Trafficking Hotline at 1-888-373-7888 or text “BEFREE” to 233733 — available 24/7, confidential, and in multiple languages.

Report Suspicious Activity