LinkAssist Paratransit

For questions relating to your LinkAssist eligibility application or to book a ride:

Phone: (918) 982-6882.

Fax: 918-599-7266 (For Application Purposes ONLY)

Mail: 510 S. Rockford Ave. Tulsa, OK 74120

For professional verification, please make sure your medical provider has received the form to complete via email from our application processing system (RideCo.). If your your medical provider does not receive emails, please make sure to confirm this on your application.

LinkAssist Service Area Map

MetroLink Tulsa provides paratransit service within Tulsa city limits. In certain limited cases where fixed-route buses travel near the city limit line, the paratransit service area extends beyond the city limits to meet the requirements of the ADA. For clarification on the service area boundaries, please call 918-982-6882 or emailing lift@tulsatransit.org.

If a customer lives outside of the service area they may use the LinkAssist Program if:

1. They apply and are determined eligible for paratransit services.
2. They can get to a location within the service area to be picked up.
3. They are traveling to a location within the service area. 

MetroLink Tulsa provides Lift-equipped buses.

If the vehicle has not arrived by the end of the 30-minute window, please call the Call Center at 918-982-6882. On weekends and after hours, customers can leave a message on the Call Center answering machine and their call will be returned the same day. In the event the pick-up is 30 minutes or more outside the window, customers will not be charged for the trip. For example, if the pick-up window is 10:00-10:30 a.m. and the vehicle does not arrive until 11:00 a.m. or later, there will be no charge.

Because the vehicle will be shared, customers must limit their packages to three (3) large paper grocery bags (preferably with handles) or eight (8) “Walmart-type” plastic bags. Customers can bring on board only what they, with the assistance of the driver, can carry in one load. Passengers are not allowed to get on and off the vehicle to load packages. Drivers will assist with up to two parcels that individually weigh no more than 15 pounds. Bags or packages weighing more than the limit will be the responsibility of the passenger.

Once on board, packages must fit in the passenger’s lap or store under the seat during transport. Collapsible carts are allowed and can be secured by the driver. Non-collapsible carts and utility carts will not be allowed under any circumstances.

A customer who violates these limits will be expected to arrange for alternative transportation (i.e., taxi, friend, or family member) for the return trip.

LinkAssist will make every attempt to accommodate standard wheelchairs, scooters, and other mobility devices. Please be sure wheelchairs or other mobility devices are clean, safe, and in good working condition before traveling aboard LinkAssist. (Drivers are not authorized to push, or pull, inoperable mobility devices.)

Travel time on the LinkAssist is comparable to the amount of time it would take to make the same trip using our fixed-route bus service. The average fixed-route trip length is 1 hour to 1 ½  hours, and a trip on LinkAssist may exceed or fall below that average depending upon the circumstances.

Personal Care Attendant/Escort

A personal care attendant can accompany a certified LinkAssist passenger at no additional charge. Determinations regarding a customers’ need for a personal care attendant are made at the time of certification. Those who are certified to have a personal care attendant must reserve space for the attendant when scheduling trips on LinkAssist.

Guests

Guests are welcome to ride with LinkAssist customers for $4.00 per trip. Due to limited space, each rider is allowed one guest per trip. If a guest is traveling with you and you require a Will Call, the guest must pay the Will Call fare as well. Customers must reserve space for the guest, whether adult or child, when scheduling their trips. Seating for more than one guest is on a “space available” basis. Children ages 4 and under travel free and must be accompanied by an adult.

Service Animals

Guide dogs and other service animals are permitted on all LinkAssist vehicles and can accompany passengers.

Buddy

The Buddy System allows up to three LinkAssist customers (the customer booking the trip and two other certified customers) to ride for the price of one. The booking customer and the Buddy must be picked up at the same location and time and must have the same return trip for them to be considered Buddies. The names of all Buddies and their LinkAssist ID numbers must be provided when the trip is scheduled. All LinkAssist customers, including Buddies, must show their LinkAssist ID cards to the driver when boarding the vehicle.

When customers no longer need a trip that has been scheduled, whether demand or subscription service, they must call 918-982-6882 to cancel. Customers should make every effort to cancel trips no later than 4:00 p.m. the day before the scheduled trip. Cancel requests will not be accepted through drivers or dispatching staff, customers must contact the call center by phone or email.

Customers who no-show/late cancel 15 percent (15%) of their scheduled trips within a six (6) month look-back period may be subject to service suspension. However, you will be given two (2) no-show/late cancel/cancel at the door grace period before a service suspension is to take place.

For instance:

• A customer who schedules 20 trips in a month and no-shows/late cancels three, or 15 percent, of those trips would be suspended.
• Someone who schedules 40 trips in a month and no-shows/late cancels six, or 15 percent, of those trips would be suspended.

Customers who establish a pattern or practice of no-shows and/or late cancellations in a twelve (12) month look-back period will receive:

• First violation: Written warning
• Second violation: 14-day (2-week) suspension
• Subsequent violations: 28-day (4-week) suspension

For instance, if a customer had a pattern or practice of no-shows and/or late cancellations in January, a written warning would be issued. If the customer established a pattern or practice of no-shows and/or late cancellations in April, the customer would be subject to a 14-day (2-week) suspension. Finally, if the customer established a similar pattern or practice in September, the customer would be suspended for 28 days or 4 weeks.

Exact fare is required upon boarding the lift vehicle for pick-up and return trips. Customers who acquire an outstanding balance due to nonpayment or partial payments for a previous ride, are required to pay the entire balance in order to continue to use LinkAssist services. Customers will be notified the following day in which payment was not received to make arrangements for full payment.

Payments can be made in person at the Denver Avenue Station or online at this direct link https://securepayment.link/metrolinktulsa/

Select-Pay Invoice, complete the form and submit your payment.

• Customer ID # – LinkAssist Client’s full name – LIFT
• Invoice #- LIFT

Please contact customer service at 918-982-6882 for more information.

Customers who believe one or more of their violations were charged in error may appeal in writing, in a timely manner, either by completing the form and returning it via mail. The appeal must include details regarding why the customer believes the violation was charged in error.

Metropolitan Tulsa Transit Authority (MetroLink Tulsa) will consider the information provided with the appeal, make a determination and mail or email a determination within seven (7) calendar days after the request for appeal has been received.

If all or part of the appeal is denied, the customer will have a right to request an in-person hearing to appeal the determination made by Metropolitan Tulsa Transit Authority (MetroLink Tulsa) . Customers making appeals in person will each have up to 15 minutes to present oral and/or written arguments concerning the no-show(s) and/or late cancellation(s) they believe were charged in error and not removed by Metropolitan Tulsa Transit Authority (MetroLink Tulsa) during the initial appeal. The appeal will be heard by someone who was not involved in the initial decision, and the decision of the hearing officer will be handed down in writing. The decision will be final, and no further appeals will be accepted by Metropolitan Tulsa Transit Authority (MetroLink Tulsa).

Should a subscription customer be suspended from the LinkAssist (Formerly LIFT) Program, it will be necessary for the customer to request subscription trips be reinstated at the end of the suspension period. Subscriptions are suspended when service is suspended.

Metropolitan Tulsa Transit Authority (MetroLink Tulsa) is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. Metropolitan Tulsa Transit Authority recognizes that, in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures.

Tulsa Transit’s full Reasonable Modification Policy can be found at www.metrolinkok.org.

Requests for reasonable modifications can be submitted in writing by:

• Mail: MetroLink Tulsa, 510 S. Rockford Ave., Tulsa, OK 74120
• Email: info@tulsatransit.org

Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.

Reasonable Modification Policy

Reasonable Modification Policy – Spanish

Passengers are asked to follow these rules of conduct to ensure the safety and comfort of all riders and the driver:

• No eating, drinking, or smoking.
• No fighting, throwing of any object, pushing, rough behavior, or vulgar language.
• No firearms, weapons, or fireworks of any kind.
• No hazardous chemicals, materials, or batteries of any kind.
• Shirts and shoes must be worn at all times.
• Radios, CD players, and tape players are not to be played aboard the vehicle unless headphones are used and the volume is adjusted so only the passenger can hear.
• For safety reasons, please limit unnecessary conversation with drivers when the vehicle is in motion.
• Children 12 years and under must be accompanied by an adult or older passenger.
• Pets must be stored in a pet carrier, except service animals.
• No abusive, threatening, or obscene language or actions.
• Infants and toddlers must be transported in car seats in accordance with state law.

Riders who violate the rules of conduct are subject to penalties, up to and including suspension of service.

Note: Passengers who engage in physical abuse or cause physical injury to another rider or the driver may be subject to immediate and permanent suspension, and possible criminal prosecution.